Cancellation & Refund Policy
At Jaipur Tour by Car and Driver, we value professionalism,
transparency and guest satisfaction. This policy is designed to clearly explain
cancellation terms, refund rules, rescheduling conditions and payment procedures
for all our travel services including Rajasthan tours, taxi bookings, luxury car rentals,
airport transfers and hotel packages.
1. Booking Confirmation Policy
All bookings are confirmed only after receiving the required advance or token amount.
Confirmation may be shared through email, WhatsApp or invoice copy issued by our team.
- Vehicle and hotel allocation depends on availability at the time of booking.
- Rates may vary during festivals, long weekends and peak tourist seasons.
- Guests are advised to carefully review all inclusions before making payment.
2. Cancellation Policy
- Cancellation requests must be sent via email or official WhatsApp number.
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Cancellation charges depend on the travel date, hotel category,
transport arrangement and supplier terms.
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Certain services such as safari permits, train tickets, flight tickets
and special event bookings may remain completely non-refundable.
3. Refund Rules
- Eligible refunds are processed through the original payment method whenever possible.
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Refund processing generally takes between
7 to 30 working days.
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Banking charges, payment gateway fees and currency conversion charges are non-refundable.
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Refund timelines for international cards or overseas transfers may vary according to banking systems.
4. Local Taxi & Same Day Tour Cancellation
- 72+ hours before travel: Advance may be adjusted for future booking.
- 24–72 hours before travel: Partial cancellation charges may apply.
- Less than 24 hours or same day cancellation: Advance amount may become non-refundable.
5. Multi-Day Rajasthan Tour Cancellation
- 45 days before arrival: Refund possible after deduction of processing charges.
- 30–45 days before arrival: Partial refund applicable.
- Less than 30 days: Booking amount may become non-refundable.
Hotel suppliers and third-party partners may have their own cancellation policies,
which can override standard terms.
6. Rescheduling & Date Changes
We understand travel plans may change. Guests may request date changes subject to availability.
- Rescheduling depends on vehicle, hotel and driver availability.
- Rate differences may apply for revised travel dates.
- Peak season rescheduling may not always be possible.
7. No-Show Policy
If the guest does not arrive for the booked service without prior notice,
the booking will be treated as a no-show.
- No refund will be provided in no-show cases.
- Unused hotels, transport or sightseeing services remain non-refundable.
8. Force Majeure
Jaipur Tour by Car and Driver is not responsible for service interruptions caused by situations beyond our control.
- Natural disasters or severe weather
- Road blockage, strikes or political unrest
- Flight/train cancellation or government restrictions
- Pandemic, curfew or emergency situations
9. Professional Commitment
Our goal is to provide honest pricing, transparent communication and professional travel support
for Indian guests, NRIs and international travellers.
If you have any questions regarding payments, refunds or booking terms,
our support team will be happy to assist you before confirming your reservation.
Frequently Asked Questions
Can I cancel my booking through WhatsApp?
Yes, cancellation requests can be initiated through WhatsApp,
but written confirmation from our team is required for final approval.
Can my advance amount be adjusted for future travel?
In many cases, yes. Advance adjustment depends on the type of booking
and cancellation timing.
Are festival season bookings refundable?
Festival season, New Year and peak season bookings may follow stricter
non-refundable policies due to supplier conditions.
Last Updated: October 2025
