Cancellation & Refund Policy

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1. General Policy

At Jaipur Tour by Car and Driver, we understand that travel plans may change unexpectedly. This Cancellation and Refund Policy explains how cancellations and refunds are handled for all bookings made through our website (www.jaipurcarrentalwithdriver.com), via phone, email, or WhatsApp.

2. Cancellation Process

• All cancellation requests must be sent in writing to info@jaipurcarrentalwithdriver.com from the same email used for booking.
• The cancellation will be considered valid only after you receive a confirmation reply from our team.
• No verbal, phone, or WhatsApp-only cancellations will be accepted without written confirmation.

3. Cancellation Charges (Tour Packages & Multi–Day Trips)

• 45 days or more before arrival: Full refund after deducting transaction and service charges (payment gateway fees, hotel / airline / train cancellation fees, etc.).
• 30–44 days before arrival: 50% of advance payment refundable.
• Less than 30 days before arrival: No refund.

Certain hotel bookings, flight/train tickets, and third-party arrangements may have stricter non-refundable policies. In such cases, the supplier’s policy will override the above conditions.

4. Local Taxi, Day Tours & Airport Transfers

• More than 72 hours before pickup: Advance amount can be adjusted against a future booking within 6 months (subject to availability and future rates).
• 24–72 hours before pickup: 50% of advance considered as cancellation fee. Remaining 50% (if any) may be adjusted in a future booking.
• Less than 24 hours before pickup or same-day cancellation: 100% advance will be treated as cancellation charge.

Note: For peak dates (festival period, long weekends, New Year, Pushkar Fair, etc.), stricter cancellation rules may apply as per hotel / supplier policy.

5. Token / Advance Payment Policy

• For most bookings, a token amount (advance) is required to confirm the vehicle / hotel / itinerary.
• Token amount is generally used to block the vehicle and accommodation and is non-refundable if cancellation is very close to the travel date or in case of a no-show.
• Exact advance amount and due dates will be mentioned in your confirmation email / WhatsApp.

6. Refund Method & Timeline

Refunds (if applicable) will be processed via the same payment method used during booking. If that is not possible for any reason, we may use an alternate method such as bank transfer.

• Refunds may take up to 30 working days depending on the mode of payment and response time of our partners (hotels, airlines, payment gateways, etc.).
• All refund transactions will exclude service, convenience and bank / UPI / payment gateway charges.

7. No-Show or Early Departure

In the case of a “no-show” (guest not reporting on the travel date / pickup time) or early departure from the tour / hotel, no refund will be provided under any circumstances. All remaining nights, sightseeing and services will be treated as utilized.

8. Force Majeure (Events Beyond Our Control)

Jaipur Tour by Car and Driver shall not be held responsible for cancellations, delays, or service changes due to events beyond our control, such as:

• Natural disasters, heavy rain, flood, earthquake, landslide, pandemic, etc.
• Strikes, roadblocks, bandh, political unrest, or public disturbances.
• Flight / train cancellations, major traffic jams, or government restrictions.

In such situations, we will try our best to offer alternate arrangements wherever possible. Any refund will be subject to what we are able to recover from our suppliers and partners.

9. Modifications, Date Change & Re-Scheduling

Requests for date change or modification are subject to availability and approval from hotels, transporters, and other service providers.

• Change of date / route may attract additional charges due to revised hotel rates, seasonal prices, or fuel costs.
• If new dates are not available or the guest is not willing to pay the difference, the change request will be treated as a cancellation and the normal cancellation rules will apply.

10. Partial Cancellation

If only a part of the tour / service is cancelled (for example, fewer nights or fewer destinations):

• Refund, if any, will depend on the cancellation policies of involved hotels and service providers.
• Vehicle charges are generally calculated on a minimum fixed number of days / kilometres. Reducing days or distance at the last moment may not reduce the package cost proportionally.

11. Contact Information

For all cancellation and refund-related inquiries, please contact:

Jaipur Tour by Car and Driver
✉ info@jaipurcarrentalwithdriver.com
📞 +91-9928406835
📍 Plot No. 64, Tilak Vihar, Gokulpura, Jaipur (Raj.) – 302012

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Frequently Asked Questions (FAQ)

Q. If my train / flight is cancelled, will I get a full refund?

In such cases we will try to support you as much as possible, but refunds depend on hotel and supplier policies. We will share all supporting documents so that you can also claim from your airline / travel insurance, if applicable.

Q. Can I use my advance for a future trip instead of cancelling?

In many cases, yes – especially for local taxi and day tours if you inform us well in advance. Final decision is based on season, availability and partner terms at that time.

Q. Are online payment gateway charges refundable?

No. Bank, UPI and payment gateway charges are third-party costs and are non-refundable in all situations.

Last updated on: 17 October 2025